Cedar Ridge Health Campus, located in Cynthiana, Kentucky, and part of Trilogy Health Services, recently earned the 2024 Silver – Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). This recognition highlights the facility’s dedication to structured improvement, employee engagement, and clinical excellence.

In this interview, Cedar Ridge Executive Director Brittany Faucher reflects on Cedar Ridge’s journey toward excellence, offering insight that inspires other providers.

Provider magazine (PM): Congratulations on receiving the 2024 Silver – Achievement in Quality Award. What does this recognition mean to your team?
Brittany Faucher (BF): Thank you. This award reflects the hard work and dedication of our entire staff. It’s a testament to our commitment to delivering high-quality care and maintaining operational excellence.
PM: How does Cedar Ridge gather and use feedback from residents and families to improve care?
BF: We conduct biannual customer satis­faction Surveys with residents and families. The feedback provides a road map for the next six months, helping us stay proactive and responsive to the needs of our community.

PM: Cedar Ridge is known for strong employee engagement. How have you created such a positive work environment?
BF: We regularly participate in the national Great Places to Work survey, and in 2020, we earned the Great Places to Work Certification. Our employees consistently rank us in the top quartile within Trilogy and across the country. Many staff members have been with us for over 18 years, reflecting the supportive community we’ve built.

PM: How does Cedar Ridge ensure it stays ahead of industry trends and evolving resident needs?
BF: As the executive director of Cedar Ridge, I am active within my local long term care associations, such as the Kentucky Association of Health Care Facilities, to stay on top of trends and evolving resident needs. In addition, I sit on Trilogy Health Services’ Trilogy Way Council to gain firsthand experience with companies offering innovative technology and artificial intelligence-based solutions to long term care needs today.

PM: What’s next for Cedar Ridge Health Campus?
BF: Our goal is to maintain excellence while evolving to meet residents’ needs. We are currently in the process of applying for the AHCA/NCAL Gold National Quality Award. At Cedar Ridge, we are committed to continuous improvement. Following the Baldrige framework has been helpful in assessing our current quality assurance and improvement plan as well as setting attainable goals for the future.

Key Takeaways

• Participating in the AHCA/NCAL National Quality Award Program provides a framework for continuous improvement and motivates teams to pursue excellence.
• Collecting regular feedback from residents and families fosters trust, strengthens relationships, and ensures care stays responsive to evolving needs.
• Investing in employee satisfaction and retention creates a positive work environment, enhances staff retention, and ensures high-quality care.
• Staying ahead of industry trends through continuous learning, events, and partnerships allows providers to anticipate future resident needs.
• Continuous improvement is essential for sustainability. Developing strategic goals aligned with evolving standards ensures long term success.

Ready to Share Your Story?

Inspired by Cedar Ridge’s journey? Visit ahcancal.org/QualityAwardStories to share your own success and motivate others in long term care.

Have you submitted your 2025 Quality Award application? Don’t wait—visit ahcancal.org/QualityAward to submit it before the deadline on January 23, 2025, at 8 p.m. (EST) to showcase your commitment to excellence and start your journey toward national recognition.

Andrea Todd is the director, public affairs at the American Health Care Association/National Center for Assisted Living.​